Privacy Policy

This Privacy Policy explains how Purenex collects, uses, and protects your personal information when you visit our website purenex.pro, place an order, or contact us.

Protecting your personal information matters to us. We process your data in accordance with applicable data protection laws, including those of the United States, Canada, the United Kingdom, Australia, and New Zealand.

1. Data controller

The data controller responsible for your personal information on this website is:

Purenex
Website: purenex.pro
Email: hello@purenex.pro

2. Information we collect

When you visit our website or place an order, we may collect the following personal information:

• Full name
• Billing and shipping address
• Email address
• Phone number, if provided
• Order information
• Payment information
• IP address
• Device and browser information
• Information about how you use our website

3. How we use your information

We use your personal information to process orders, manage your customer account, send you order-related communications and, with your consent, for marketing purposes.

4. Payment information

Payments are processed through secure payment service providers. We do not store your full credit card details on our servers.

Payment information is used solely to process your order and is handled by the respective payment providers in accordance with their own data protection and security standards.

5. Sharing data with third parties

We only share personal information when necessary to provide our services or to comply with legal obligations.

The service providers involved may include:

• Shopify, our e-commerce platform
• Payment service providers
• Shipping and logistics providers
• Email and customer service providers
• Analytics and marketing services

These service providers only receive the data necessary to perform their function.

6. Cookies and similar technologies

Our website uses cookies and similar technologies to ensure the site functions properly, analyse traffic, and improve the user experience. You can manage your cookie preferences in your browser settings.

7. Marketing

With your consent, we may send you emails about special offers, product information, or news from Purenex.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in the email, or by contacting us at hello@purenex.pro.

8. Data retention

We retain your personal information only for as long as necessary for the purposes described in this policy, or as required by applicable legal retention obligations.

Order data may be retained for a certain period for tax, legal, or accounting purposes.

9. Your rights

Depending on where you live, you may have rights under applicable data protection laws, including the California Consumer Privacy Act (US), the Personal Information Protection and Electronic Documents Act (Canada), the UK GDPR and Data Protection Act 2018, the Privacy Act 1988 (Australia), or the Privacy Act 2020 (New Zealand). These rights may include the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Request restriction of processing
• Object to the processing of your data
• Receive a copy of your data in a portable format
• Withdraw previously given consent

To exercise these rights, please contact us at hello@purenex.pro.

10. Data security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

11. International data transfers

As we work with international service providers, your personal information may be transferred to and processed in countries outside your country of residence.

In such cases, we take steps to ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

12. Children's privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at hello@purenex.pro so that we can delete it.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational processes.

The most current version is always available on our website, purenex.pro.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Purenex
Email: hello@purenex.pro
Website: purenex.pro